🔐 Data Protection Policy

Casinov's Privacy Policy – Your Data, Your Rights

When you use Casinov, we collect certain information. This page clearly explains what data is collected, why it's collected, and how securely it's stored. We have nothing to hide.

Last Updated: 1 February 2026
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SSL Encryption
Bank-Grade Security
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No Data Selling
Not to third parties
Your Control
Delete Anytime
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GDPR Compliant
International Standards

Our Privacy Commitment

Six key pillars of data protection at Casinov

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End-to-End Encryption

All your data is encrypted using TLS 1.3 technology. Protection is ensured at every stage, from transmission to storage.

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No Data Shared with Third Parties

Casinov never sells your personal data or passes it to advertisers. Your information is used solely to serve you.

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Minimal Data Collection

We only collect the information necessary to provide our services. No unnecessary data is requested or stored.

Consent-Based Use

Your consent is obtained before your data is used. You may withdraw consent at any time and request deletion of your data.

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Transparent Data Use

This page explains exactly what data is used for and why. Casinov operates with full transparency — nothing is hidden.

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Defined Retention Periods

Data is not kept longer than necessary. Once an account is closed, all data is securely deleted unless retention is required by law.

1

Introduction

Casinov takes user privacy extremely seriously. This Privacy Policy explains what information is collected when you use the Casinov website or mobile app, how it is used, and how it is kept secure.

This policy has been written in plain, accessible language so every user can understand it. If anything is unclear, feel free to reach out to our support team.

By using Casinov's services, you are considered to have agreed to this Privacy Policy. If you do not agree, please do not use the service.

2

What Data Is Collected

Casinov collects two types of information — what you provide directly, and what is collected automatically when you use the platform.

Data Type Example How Data Is Collected
Identity Information Full name, date of birth, NID number At registration
Contact Information Mobile number, email At registration
Financial Information Transaction history, payment methods At the time of payment
Device Information IP address, device model, OS Automatic
Usage Data Gaming history, login times Automatic
Cookie Information Session ID, preference settings Via Cookies
📌 Please Note: Passwords and full bank or mobile banking account numbers are never stored on Casinov's servers. All payment processing is handled through secure third-party gateways.
3

Why We Collect Your Data

Casinov collects data only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • For account management: To handle login, identity verification, and account security.
  • For payment processing: To maintain records of deposits, withdrawals, and transaction history.
  • To meet legal and regulatory obligations: To comply with KYC, AML (Anti-Money Laundering), and regulatory requirements.
  • For Service Improvement: To analyze user experience and improve the platform.
  • Customer Support: To respond to your complaints or inquiries.
  • For Security Purposes: To detect fraud and suspicious activity.
  • For communication: To send you important updates, security alerts, and promotional offers (with your consent).
4

How Your Data Is Used

Collected data is used solely for the stated purposes. Casinov will never use your information for the following:

  • Sold to third parties.
  • Used for advertising without your consent.
  • Transferred for any other commercial purpose.

Casinov analyzes your gaming and transaction data to deliver a personalized experience – such as showing your favorite games or relevant offers. You can opt out of this profiling at any time.

Where automated decisions are made (such as account verification or fraud detection), the option for human review is available for any significant outcomes.

5

Who We Share Your Data With

Casinov may share your information with specific third parties in limited circumstances:

  • Payment processors: bKash, Nagad, or bank gateways – solely for processing transactions.
  • Identity verification services: Certified service provider for KYC verification.
  • Legal authorities: When required by a court order or government directive.
  • Security Partners: Specialist services for fraud detection.

Even in the cases above, only the minimum necessary data is shared. All third parties are contractually required to uphold the same privacy standards.

✅ Rest assured: Casinov never shares your information with ad networks, data brokers, or social media platforms.
6

Cookie Policy

Casinov uses cookies on its website and app. Cookies are small data files stored on your device that help make the service run more smoothly.

Cookie Settings

You can also manage cookies through your browser settings. However, disabling essential cookies may affect the platform's performance.

7

Data Protection Methods

Casinov applies industry-leading standards to protect user data:

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TLS 1.3 Encryption
All data transmissions are encrypted – interception is impossible
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Secure Data Centers
Data stored in ISO-certified data centres
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24/7 Monitoring
Automated systems and a human security team active around the clock
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Regular Security Audits
Regular audits by third-party security experts
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Restricted Access Policy
Only authorised staff can access specific data
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Breach Notification
You will be notified within 72 hours in the event of an incident
8

Your Rights

You have the following rights regarding your data held by Casinov:

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Right to Access Your Data
You can request to see what data Casinov holds about you
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Right to Rectification
You may request corrections to any inaccurate information
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Right to Erasure
You can request deletion of your data unless we are legally required to retain it
Right to Object to Processing
You may object to the use of your data for specific purposes
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Right to Data Portability
You can export your data in a machine-readable format
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Right to Restrict Processing
You may request that processing of your data be temporarily restricted under certain circumstances

To exercise these rights support@casinov.appto send us an email. We typically respond within 30 days.

9

Data Retention Period

Casinov does not retain data longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For the duration of active account + 5 years after closure (for legal compliance).
  • Transaction Records: 7 years (mandatory for financial regulatory compliance).
  • KYC Documents: 5 years after verification.
  • Support contact: 3 years.
  • Usage logs: 12 months.
  • Marketing consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

10

Children's Privacy

Casinov strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that data belonging to a minor has been collected, that data will be deleted immediately and the associated account will be closed.

🧒 For Parents: If your child has accidentally created an account on Casinov, please support@casinov.appat -. We will take immediate action.
11

Privacy Policy Updates

Casinov may update this Privacy Policy from time to time. When changes are made, we will:

  • We will update the "Last Updated" date at the top of this page.
  • For major changes, we will send a notice to your registered email or via SMS.
  • Continuing to use the platform after any changes takes effect means you accept the updated policy.

For significant changes, notice will be given at least 14 days before the new policy takes effect.

12

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact our data protection team:

Response time
Within 30 business days
Live Support
Available 24/7

Our Privacy Officer will personally review your complaint. Casinov believes that transparency and accountability are the foundation of trust.

Betting & Tournament FAQ

Getting started with cricket betting at Casinov is straightforward. Log in and head to the "Bet" or "Sports" section, where you'll find a list of ongoing and upcoming cricket matches. Click on any match to see the available betting markets — such as Match Winner, Top Batsman, Total Runs, Number of Wickets, and more. Select your market, enter your stake, and check your potential winnings before confirming. With live betting, you can place bets while the match is in progress, though odds update in real time. Make sure your account has sufficient balance before placing your first bet.

Point calculation in Casinov leaderboard tournaments varies depending on the tournament type. As a general rule, points are earned at a set rate per bet placed, with bonus points awarded for wins. In Sports tournaments, the number of bets and your win rate carry more weight, while in slots tournaments, total spins and winnings are the key factors. At the end of each tournament, prizes are distributed among the top 50 players — not just first place, but all the way down to 50th. Full point rules are listed on each tournament's dedicated page.

Play Safe with Casinov

Your privacy is protected, your data is secure. Join with confidence and enjoy the experience.

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